 | What is "Color on Color" imprint?
The color of the item is matched to the color of thread. This creates a very unique combination.
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| | After I order, what is my delivery time and shipping?
The normal delivery time on all orders is (14) working days from the date we process the order.We process Premier Designs order daily.
You will be sent an email that shows your order was received, and then another email is generated when the order is shipped with the UPS tracking number.
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| | What if I am not satisfied with my order?
If you are not satisfied with your order, please contact us by clicking the "contact us" at the top of the screen.
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| | Do you charge Sales tax?
Since, this is an internet order,we only charge sales tax to Illionis based customers.
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| | If I pay by personal check, what is the procedure?
Enter your order online and check off the check payment option in the payment option box, Then, call our toll free customer service number, Have a blank check in front of you, we will asking for the numbers on the phone for payment, Personal Checks take an additional seven (7) days for processing. Very simple procedure.
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| | Are your items guaranteed?
We Guarantee Satisfaction! If you are not 100 % satisfied with any product you purchased from us, simply click the "contact" button at the top of the screen or call our Customer Service Department at 1-877-9GO-LOGO (1-877-946-5646)or see our return policy at the top of the page. All returns must have a "RA" number for return and acceptance by us.
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| | What if I get the wrong size?
First, we really suggest that you always check the sizing chart connected with each item. That shows the size measurements for each individual item listed, Even, after that and the article is the wrong size, just contact us for a replacement. We want you happy.
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| | How Can I pay for my order?
We accept Visa, Mastercard,American Express, Discover cards, Bank Debit cards, and Personal Checks.These will show up on your credit card statement AS "THE OAKWOOD GROUP,INC"
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| | I received my order and everthing is okay, What is the link you are sending me?
Because customer service is our most important concern, we send a response inquiry about 30 days after your order was shipped by email to inquire as to the satisfaction of you with you product, service, and try to find ways we can be of better help. Please respond and help us to be better.
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| | What will my shipping charges be?
Shipping & Handling is as follows
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Sub-total
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Shipping
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$0.00
|
$10.00
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$5.95
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$10.01
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$20.00
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$7.95
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$20.01
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$35.00
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$9.95
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$35.01
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$60.00
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10.95
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$60.01
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$80.00
|
12.95
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$80.01
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$150.00
|
14.95
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$150.01
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$200.00
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16.95
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$200.01
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& UP
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18.95
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Orders outside 48 States additional $15.00 added.
We Choose The Best Shipping Method
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