If you have a need to return or exchange an item, please read the following:
Dear Customer,
We appreciate your Business! We are dedicated to providing you with high quality products along with outstanding customer service. If the need arises that you must return or exchange an item, please follow this convenient policy.
Please inspect your order immediately upon receipt. Within the first 7 days after receiving your order, you may exchange unworn and unlaundered products. This would include incorrect size, etc. Returned items will be assessed a 10% restocking fee. Exchanged items will be charged a re-ship fee. Sorry, Personalized item are not returnable.
No Exceptions, You must call our office for a Return Authorization # to return anything. Call The Oakwood Group at 708-474-3400, ext. 100 or e-mail:
sales@theoakwoodgroup.net
If there are any other issues, (size, or incorrect item, etc.) please contact The Oakwood Group At 708-474-3400, ext. 1-00, or e-mail us at:
sales@theoakwoodgroup.net A handling fee is in place to help defray credit card processing charges, picking, packing and packaging costs necessary to produce and send your order.
After 7 days, from the time you received your order, we are unable to accept any returns or exchanges.
All credit card information is encrypted and collected via a secure order form.
After orders are completed, credit card information is stripped from our database.
The Oakwood Group does not rent or sell customer information to outside firms.
The Oakwood Group
